Although this is not always labelled as a form of stalking, complaints departments and legal offices of organisations are regularly faced with people who seem to be obsessively focused and fixated on a specific issue and tend to not only use, but also demand, increasing amounts of costly manpower. We sometimes see this behaviour escalating to personal harassment, with more severe effects on professional performance and on workplace safety.
The training starts with an exposé of complainers’ differences, their motives, personality traits and psychopathology. We then proceed with different effective and ineffective ways of dealing with and managing these complainants. Real life casework will be used to illustrate theoretical backgrounds. Participants will also perform their own case assessment and present their management strategies.